Refund policy

Because our products are personalized and made to order, we do not accept returns or exchanges for change of mind, incorrect personalization information provided by the customer, or other non-defective reasons.

If your item arrives damaged, defective, or with a personalization error made by us, please contact us within 7 days of delivery. Please provide your order information and photos showing the issue. We will review the issue and, when appropriate, provide a replacement or refund.

Please carefully review all names, spelling, colors, and personalization details before placing your order. We are not responsible for errors in personalization information submitted by the customer.

Cancellations

Because personalized orders may enter production shortly after purchase, cancellation requests must be submitted as soon as possible. Once production has started, the order cannot be canceled.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, or if you received the wrong item so that we can evaluate the issue and make it right.