Shipping policy

All JessiRGifts personalized products are made to order. Please allow time for personalization and production before your order ships.

Processing Time

Made to order: Please allow 5–7 business days for personalization after design approval and before shipment. Time waiting for design approval is additional.

Most personalized orders are prepared and shipped within the processing time shown on the product listing. Processing times may vary depending on order volume and the level of customization required.

Shipping Time
Shipping time begins after your order has been completed and shipped. Ground shipping within the United States, excluding Hawaii and Puerto Rico, typically takes 5–7 business days after dispatch. Hawaii and Puerto Rico are not included in this 5–7-business-day estimate; delivery times for these destinations vary and are determined by the carrier based on the destination and service. Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Free Shipping: Orders with free shipping are shipped via FedEx Ground or UPS Ground by default.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information.

Tracking
Tracking information will be provided when available after your order has shipped.

Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the item and packaging so we can assist you.

For products purchased through an external marketplace or sales channel, the shipping options, rates, and delivery estimates displayed at checkout on that channel apply to your order.